Policies

Shipping & returns.

Everything you need to know about your reservation, when Foomie ships, and how refunds and returns work. If anything here is unclear, email hello@foomie.ai and we'll help.

Last updated: July 2026

The reservation deposit

Your reservation deposit is fully refundable. Reserving your spot in the founding batch places a small deposit that holds your place in line. It is not a final purchase, and you can request a full refund of the deposit at any time before your order is finalized.

When Foomie is ready to ship, we'll contact you to confirm your order and collect the remaining balance. At that point you can complete your purchase or cancel and have your deposit returned in full.

Shipping & delivery

When orders ship

Foomie is currently in its founding-batch pre-order phase. First units are expected to ship in early 2027. We'll email every reservation holder with confirmed timing before we charge any remaining balance.

Where we ship

Founding batch units ship to addresses in the United States and Canada.
Additional regions will be announced as they open — join the list to be notified.

Shipping costs & timing

Shipping costs, carrier, and estimated delivery windows will be shown clearly at checkout when your order is finalized.
Once your unit ships, you'll receive a tracking number by email.
Delivery estimates are provided by the carrier and may vary with customs or local conditions.

Returns & refunds

30-day return window

Once you've received Foomie, you have 30 days from delivery to return it for a refund if it isn't right for you. To be eligible, the device should be in good condition with all included parts.

How to start a return

Email hello@foomie.ai with your order details and reason for return.
We'll reply with return instructions and a return address.
Once we receive and inspect the returned unit, your refund is issued to the original payment method.

Refund timing

Deposit refunds are processed back to your original payment method, typically within 5–10 business days.
Return refunds are issued after the returned unit is received and inspected.

Damaged or defective items

If your Foomie arrives damaged or develops a fault, contact us and we'll arrange a replacement or refund at no cost to you. Please reach out within a reasonable time of noticing the issue so we can help quickly.

Questions

For anything about shipping, your reservation, refunds, or returns, email hello@foomie.ai. A real person on our team will get back to you, usually within 1–2 business days.